The Effect of Human Capital Investment on Customer Satisfaction
نویسندگان
چکیده
In this study the researcher worked on the relationship of human capital investment on customer satisfaction. The mediating variable employee performance is also included in the study which gives the positive and significant results. The results are concluded by applying the regression analysis in three steps. The primary data is collected by using questionnaires and sample size was 345. Hence the results accepted the entire hypothesis and there is significant relationship between human capital investment and customer satisfaction.
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